Frequently Asked Questions
Everything you need to know about your S.A.GEMS experience.
Are your gemstones and jewelry pieces authentic?
Yes, all S.A.GEMS products are 100% authentic. Each piece is carefully inspected for quality, and our premium collection comes with a certificate of authenticity detailing the gemstone's origin and characteristics.
How long does shipping take?
Standard shipping typically takes 3-7 business days. For custom-made or resized jewelry, please allow an additional 5 business days for processing before shipment.
What is your return and exchange policy?
We offer a 14-day return policy for most items in their original, unworn condition. Please note that custom-engraved pieces and bespoke designs are final sale and cannot be returned.
Do you offer international shipping?
Yes, S.A.GEMS ships worldwide. International delivery times vary by location, and customers are responsible for any applicable customs duties or import taxes.
How should I care for my jewelry?
To maintain the brilliance of your gems, we recommend cleaning them with a soft cloth and mild soapy water. Avoid wearing your jewelry while swimming or using harsh chemicals.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay.